Okadoc Case Study – NMC Healthcare
✨ Deployment Year: 2023
🏥 Industry: Healthcare
🏦 Sector: Private
👨⚕️ Doctors: 1,800+
🇦🇪 Territory: UAE
🚫 Challenges
NMC Healthcare, the UAE’s largest private healthcare provider, struggled with high no-show rates and outdated admin systems. Long wait times and inefficient follow-ups hindered growth and patient satisfaction across its extensive network.
🔧 Services Provided
- Patient Experience
- Strategy & Digital Transformation
- IT Development & Engineering
- Telehealth
- Omnichannel Communication
- Training & Onboarding
- Change Management
🚀 Solutions Deployed
- Patient Engagement Platform
- Hospital Efficiency Platform
- Digital Front Door
- Video Consultation Platform
- HIS/EMR Integration
- Mobile Apps
🌟 Outcomes
Okadoc’s platform helped NMC significantly reduce no-shows and wait times, streamline admin processes, and extend access via telehealth. Patients can now manage appointments flexibly, while staff are freed from redundant tasks. This transformation positions NMC as a digital leader in smart, patient-centered healthcare.