Okadoc Case Study – M42
✨ Deployment Year: 2024
🏥 Industry: Healthcare
🏦 Sector: Private
👨⚕️ Doctors: 600+
🇦🇪 Territory: UAE
🚫 Challenges
M42, the largest healthcare provider in the Middle East, faced challenges managing consistent patient access across a diverse network of facilities. Fragmented HIS/EMR systems and operational silos affected efficiency and the patient journey.
🔧 Services Provided
- Patient Experience
- Strategy & Digital Transformation
- IT Development & Engineering
- Telehealth
- Omnichannel Communication
- Training & Onboarding
- Change Management
🚀 Solutions Deployed
- Patient Engagement Platform
- Hospital Efficiency Platform
- Visit Reasons
- Video Consultation Platform
- HIS/EMR Integration
- CRM Integration
- Health Services Booking
🌟 Outcomes
With Okadoc, M42 integrated diverse HIS/EMR and CRM systems, enabling seamless appointment booking, telehealth access, and a unified patient journey. This improved operational efficiency, data accuracy, and patient satisfaction while reducing administrative burden and strengthening brand loyalty.