Okadoc Case Study – Emirates Health Services

🚫 Challenges

Emirates Health Services (EHS), the largest public health provider in the UAE, operates 134 facilities. Despite their scale, EHS faced low patient satisfaction, outdated digital tools, and fragmented patient journeys. This led to long wait times and inefficient appointment management.

🔧 Services Provided

• Patient Experience
• Strategy & Digital Transformation
• IT Development & Engineering
• Telehealth
• Omnichannel Communication
• Training & Onboarding
• Change Management

🚀 Solutions Deployed

• Patient Engagement Platform
• Hospital Efficiency Platform
• Digital Front Door
• Video Consultation Platform
• HIS/EMR Integration
• Referrals Module

🌟 Outcomes

Following the deployment, EHS saw over 90% positive patient reviews, with reduced wait times and improved administrative efficiency. The solution modernized the healthcare journey, promoted staff adoption of digital tools, and positioned EHS as a public health innovation leader in the UAE.