Okadoc Case Study – Bupa Arabia

🚫 Challenges

Bupa Arabia, the largest health insurer in Saudi Arabia, faced major obstacles in simplifying healthcare access for members. Legacy booking systems and disjointed provider directories led to delays, confusion, and low patient satisfaction.

🔧 Services Provided

• Insured Member Experience
• Strategy & Digital Transformation
• IT Development & Engineering
• Hospital Network Integration
• Omnichannel Communication
• Change Management

🚀 Solutions Deployed

• Insured Member Engagement Platform
• Digital Front Door
• HIS/EMR Integration

🌟 Outcomes

With Okadoc, Bupa Arabia introduced a user-friendly digital platform for members to search, filter, and book appointments with ease. This led to better member satisfaction, fewer missed appointments, and a significant drop in call center volumes — reinforcing Bupa’s innovation leadership in the KSA healthcare insurance sector.